Jessie Owens
IT Professional · Veteran · Lifelong Learner
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IT Professional · Veteran · Lifelong Learner
I’m an IT professional and U.S. Air Force veteran with over 4 years of experience supporting 1,000+ users across secure environments. Skilled in system administration, troubleshooting, and cybersecurity compliance, I optimize IT operations while maintaining mission readiness. I hold certifications in Security+, A+, ITIL, and Azure Fundamentals, and I’m currently pursuing a B.S. in Information Technology at Western Governors University to expand my expertise in cloud and secure computing solutions.
Client Systems Technician (April 2021 – Present)
During my time in the U.S. Air Force, I provided Tier I/II IT support to over 1,000 personnel, resolving hardware, software, and network issues efficiently. I managed and secured systems in strict compliance with DoD cybersecurity protocols, ensuring data integrity and mission readiness. I configured and deployed workstations, software, and updates using Microsoft Deployment Toolkit (MDT), and trained and mentored new personnel on system operations and troubleshooting procedures. My efforts contributed to improved ticket resolution times and maximized system uptime. Key tools used include Active Directory, ServiceNow, and SCCM.
Assistant Manager (October 2014 – March 2021)
As Assistant Manager, I led daily operations and supervised a team of 8–12 staff in a high-volume retail environment. I managed scheduling, workload prioritization, and staff training, implementing process improvements that increased operational efficiency and team performance. This experience honed my leadership, communication, and problem-solving skills in a fast-paced environment.
Automated deployment of Windows workstations with MDT, ensuring compliance with DoD cybersecurity standards.
Tools: MDT, Active Directory, SCCMDesigned a virtual lab to simulate network issues (TCP/IP, DNS, DHCP) and practiced incident resolution procedures.
Tools: Windows Server, Wireshark, Cisco Packet TracerImplemented a ticket prioritization system and training materials, reducing resolution time by 20%.
Tools: ServiceNow, Documentation, Team TrainingLet’s connect.